Customers can conveniently visit any KE Customer Experience Center (CEC) of their choice, regardless of their power connection’s physical location in Karachi, for billing information, new connection and other services.

With 26 Customer Experience Centers (25 CECs and 01 Corporate Customer Experience (CCE)) located across Karachi and 17 IOW (Mobile Vans) and 35 CFC (Customer Facilitation Centers) also operational, K-Electric prioritizes accessibility for its customers and ensures that no customer is too far away.

In addition to its front offices, KE also offers a wide range of customer care touch points including:

• 118 Response Centre – one of the largest corporate call centres in Pakistan,
• 8119 SMS Service – ensures customers are updated about the power situation in their area. Register HERE
• Social Care – reach out to us directly for complaints and queries on Facebook and Twitter 24/7 for an immediate response

All CCCs Timings

Mega Centre Timings