Welcome to K-Electric’s New Connection Services. These online services will allow our customers to conveniently calculate the cost of new connect, apply for a new connection, track new connection request, and file complaint regarding new connection from the comfort of their home 24/7.

New Connection Application Process

Applying for a new connection has become easier than ever. KE has undertaken a number of initiatives which has led to a reduction in the turnaround time for new connections.

Reduced Documentation

The entire process has been made more convenient by providing a lot of features and information online. The form for a new connection is available free of charge and can be downloaded from the KE website. After the acceptance of the application and submission of complete form with all required documents and initial payment an ID is issued. This too has been made easier and the number of documents required has been reduced.

Pre-Qualified Consultant

KE always looks forward to enhancing facilitation to our valued customers. KE is pleased to announce a panel of its prequalified consultants for new connection applications of Housing Society and Multistory projects on Self Finance basis. KE customers may hire services of the prequalified consultants for designing new connection schemes upto 11 KV Distribution Network (240V/420V/LT → 11kV/HT) for their Housing Society and Multistory projects. The consultants have been prequalified through a well-defined criterion to ensure better services to KE’s customers. The list of Approved prequalified consultants along with their contact details are shared below:

KE’s customer/applicant (builder/owner) of the housing society/multistory projects will provide Design Book prepared by a prequalified consultant at the time of submission of application. Prequalified consultant will ensure scheme design implementation through the execution phase till the energization of the subject project. Please be informed that it will be a bilateral agreement between the KE’s customer (builder/owner) and the prequalified consultant which they choose as per their choice, while, KE will not be a party to any bilateral negotiations. Furthermore, KE shall not be a party in any way whatsoever, with respect to any claims, rights, liabilities or damages arising from the bilateral negotiations/agreements between the KE’s customers (builder/owner) and the prequalified consultant.  

Availability of Service of New Connection Payments

New Connection estimate and security deposit can be deposited at: Habib Metro Bank Branches in KHI/HUB, Faysal Bank Branches in KHI/HUB, Askari Bank Branches in KHI/HUB. Konnect (By HBL) Bank Booth at KE CCC (Nazimabad, North Karachi, Federal B-Area, Liaquatabad, Garden, Orangi – II, Baldia, Surjani – II, Liyari – West Wharf, KIMZ, Bin Qasim), Easy Paisa Mobile App and Retail Shops, HBL Konnect Retail Shops, HBL Internet Banking and HBL Mobile App, 1LINK 1BILL.

• For customers who are yet to register for internet and/or mobile banking are requested to contact your bank first.
• Please always follow bank’s guideline for using digital banking service securely. Do not share your personal information like password, pin code, through fake email, SMS or call. In case of any suspicious activity, lodge complaint at your bank helpline.

Getting in touch with KE

If customers need to get in touch with K-Electric for any reason they can conveniently visit any KE Customer Care Centre (CCC) of their choice, regardless of their power connection’s physical location in Karachi, for billing information, new connection and other services. With 30 Customer Care Centres located across Karachi and mobile CCC’s also operational, K-Electric prioritizes accessibility for its customers and ensures that no customer is too far away. In addition to its front offices, KE also offers a wide range of customer care touch points including:

• 118 Response Centre – one of the largest corporate call centres in Pakistan.
• 8119 SMS Service – ensures customers are updated about the power situation in their area. Register HERE
• Social Care – reach out to us directly for complaints and queries on Facebook and Twitter 24/7 for an immediate response
• KE Live – Mobile Application (available on Google Play Store and Apple App Store) and Consumer Portal whereby customers are provided various services on the go

 
View Ease of Doing Business Initiatives  
 

New Connection Application Process

You can download the New Connection application process by clicking the button below:
 
NC Simlified Process for Asaan Meter (* Below 80 KILOWATT)  

 
NC Simlified Process for Housing & Multistorey (Residential & Commercial) (* Above 80 KILOWATT)  

 
NC Simlified Process for Industry(* Above 80 KILOWATT)  
 

Frequently Asked Questions

You can download the FAQs by clicking the button below:

 
AASAAN METER (* Below 80 KILOWATT)  

 
HOUSING MUlTISTORY (* Above 80 KILOWATT)  

 
INDUSTRY (* Above 80 KILOWATT)  

 
Substation and Switch Room Policy  

 
LIST OF ROW AGENCIES  
 

New Connection Tutorial Video