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Our Company

This is a visual of conversation bubbles between 2 people, in this case, a conversation between K-Electric (KE) and it's customer, where the customer is being provided with relevant information.

Who we are

Energising Karachi, the ‘City of Lights'

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Our Vision, Mission & Values

We are guided by our values and committed to achieving our objectives

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This is a visual is a iconic depiction of how the customer of K-Electric (KE), for customer services, can be connected through various touchpoints

Our leadership

Our aspiration is to serve Karachi with even greater vigour and purpose

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Governance

K-Electric believes in transparency and accountability in its processes and mechanisms

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Our Journey

Our transformation and more than a 100-year legacy

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Our Achievements

Over the past few years, K-Electric’s efforts have received formal commendation

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Customer Services

A cog sits among a complex network of machinery, its teeth not quite fitting with the others, causing disruption to the system. Technicians work to diagnose and fix the issue, using their expertise and tools to ensure the cog fits perfectly, allowing the system to function smoothly once again.

Technical Queries

Let us know how we can help?

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This visual is a depiction of a bill in iconic form which is marked with a prominent exclamation mark indicating a problem

Billing Complaints

Share your feedback and billing queries

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This visual is a iconic depiction of two bills which are being displayed on a user-friendly interface, This purpose of this visual signifies that the customer can easily access their bills through the platform in case he or she has misplaced the hard copy of the received bill from the utility

Bills & E-Payments

View, download and pay your KE bill

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An icon displays a bill with various elements labeled and defined, such as the account number, payment due date, and usage details. The icon represents a helpful tool for customers who want to understand the different components of their bill. It encourages customers to explore and gain a better understanding of their billing information, empowering them to make informed decisions about their energy usage and costs

Know Your Bill

Understand how to read your bill

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Subscribe for E-Billing

Conserve and protect our environment by shifting towards e-billing

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The icon represents the option for customers to conveniently and securely pay their bills online, using their bank account or credit card

Bill Payment Options

Avail mobile, online and easy payments
for your convenience

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An icon shows a power socket with a power cord under new connection segment. The icon represents the process for customers to apply for a new power connection, emphasizing the ease and convenience of the application process. It encourages customers to explore this option and provides a clear and recognizable symbol for new connection application

New Connections

Set up a new electricity connection

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This visual is a depiction of a bill in iconic form which is marked with a prominent exclamation mark indicating a problem

NEPRA CSM

NEPRA Consumer Service Manual (KE)

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An visual shows a clipboard with a pair of handcuffs placed on it. This iconic depiction represents the process for customers to report power theft, emphasizing the seriousness of the offense and the power utility's commitment to preventing it. It encourages customers to report any suspected instances of theft and provides a clear and recognizable evidences for theft reporting

Report Theft

Help us combat theft by speaking up

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An icon shows a power cord with a plug on one end and a shield with a tick symbol. The icon represents the importance of safe electrical practices and the power utility's commitment to promoting them. It encourages customers to be mindful of electrical safety hazards and provides a clear and recognizable symbol for electrical safety messaging

Electrical Safety

Important information and tips to stay injury-free

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An image shows a smartphone with a wallet in front of it. The icon represents the ability for customers to pay their utility bills using their smartphone, through their mobile banking application or digital payments. It emphasizes the convenience and simplicity of mobile payments and encourages customers to explore this option. The recognizable symbols of a smartphone and wallet help to clearly communicate the concept of mobile payments

8119 SMS Service

Receive free updates and get in touch
for instant assistance

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an headphone with 118 number which is of call helpline

118 – Response Centre

Speak to our customer service
representatives 24/7

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An image shows a bill with a money bag in front of it. The icon represents the structure and pricing of the various tariffs implemented by the power utility. It emphasizes the importance of understanding the tariff structure in order to make informed decisions about energy usage. The recognizable symbols of a bill and a money bag help to clearly communicate the concept of tariff structure

Tariff Structure

Download consumer tariff information

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An image shows a map with a location pin icon. This iconic depiction represents the location of the nearest Integrated Business Center of the power utility. It emphasizes the importance of customers knowing the location of these centers for any assistance with their utility services. The recognizable symbols of a map and a location pin help to clearly communicate the concept of finding the nearest Integrated Business Center

Customer Experience Centers

Locate your Customer Experience Center

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An image shows a bill with a money bag in front of it. The icon represents the structure and pricing of the various tariffs implemented by the power utility. It emphasizes the importance of understanding the tariff structure in order to make informed decisions about energy usage. The recognizable symbols of a bill and a money bag help to clearly communicate the concept of tariff structure

Ease of Doing Business

Customer friendly initiatives

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An icon shows a computer screen with a analog clock on it displaying 24/7. This iconic depiction represents the availability of Power Utility's services through digital / social media 24/7. This icon emphasizes the convenience of accessing Power Utility's services at any time through digital or social media and encourages customers to use these platforms for their service needs.

Digital Media – Social Care

Our channels on Facebook and Twitter are available 24/7 for assistance

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The visual is a speech bubble with a thumbs up symbol inside it. This iconic depiction symbolizes an easy way for customers to share their feedback with the Power Utility, with the thumbs up indicating that their feedback is valued and appreciated. The speech bubble also represents communication, encouraging customers to express their thoughts and opinions

Feedback

At K-Electric we aim to continuously
improve our services

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The icon depicts two speech bubbles side by side, one containing text and the other containing multiple question marks. This is intended to represent the Frequently Asked Questions (FAQs) section provided by the Power Utility, where customers can find answers to commonly asked questions about their services and billing

Customer Queries

Questions commonly asked by our customers

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The visual depiction of Net-Metering with the Power Utility is represented by a digital net-meter, a device that measures the amount of electricity generated by a customer's solar panels. This device tracks the amount of electricity produced by the customer and the amount of electricity used from the grid. The visual is intended to inform customers about the option of net-metering, where they can earn credits for any excess electricity generated by their renewable energy systems and can be used to offset their future electricity bills

Net Metering

Get details on Net Metering

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Our Business

Generation

Powering Karachi, empowering the nation.

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Transmission

Relaying electricity across 6,500 KM in Karachi and adjoining areas

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Distribution

Supplying our customers through one of the world's largest distribution networks

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Value Creation

KE creates value both for its customers and its employees.

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Tenders

Access and download tenders for general and project procurement.

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Our People

A group of people with different roles and responsibilities working together in an office environment. They standing together in this visual. This visual is intended to depict the workplace environment at the power utility for job seekers who are interested in working at the power utility

Working at K-Electric

Be part of a dynamic culture with a century-old legacy

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The iconic depiction of an illuminated light bulb can be described as a symbol of energy that is transmitted and distributed. The light bulb emits a bright glow that represents energy. The filament inside the light bulb can also be described as the conductor of energy, converting electrical energy into light energy. This iconic depiction represents the idea that energy is always transmitted, energizing our homes and businesses

Energy that moves K-Electric

Hear from our employees about their journey at K-Electric

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This visual is intended to depict the workplace environment at the power utility for job seekers who are interested in working at the power utility

Your Career at K-Electric

We offer careers with immense potential for growth and success

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A group of employees standing together with arms raised in the air

Diversity and Inclusion

KE is committed to promoting a harmonious workplace, where all are treated with respect and dignity

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This visual shows a group of employees forming a cycle. Each employee is shown in a different step of a process. The cycle formation implies that the process is continuous, with each step leading to the next. This is intended to depict to job seekers the aspect of a process flow at the Power Utility

People Connect

We believe in enabling our employees at every step

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Sustainability

Investing into the community and environment for sustainable growth.

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HSEQ

Energy Conservation

Sports at KE

Sustainability Report

Corporate

Forging strategic partnerships for collective prosperity.

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Company Profile

K-Electric's incorporation, registration, contact information and other important details.

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Governance

K-Electric believes in transparency and accountability in its processes and mechanisms.

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Financial Data

K-Electric's financial statements and reports, including Annual Reports.

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Investor Information

Share information and other important details for investors.

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Investor Contact

Contact details for investors with queries.

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Strategic Partners

K-Electric's strategic partners contribute their expertise and resources at the highest level.

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Media Center

Access our image gallery, newsletters, notices, press contact details and other media-related requirements.

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Latest News and Events

  • November 5 2024

    NEPRA issues Decision on KE’s FCA Petition for August 2024; Applicable in January 2025 Bills

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  • October 30 2024

    K-Electric and State Bank of Pakistan Collaborate to Enable Seamless Bill Payments via Raast

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  • October 29 2024

    KE removes over 1,800 illegal connections in Saddar, Gulistan-e-Jauhar

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  • October 25 2024

    NEPRA Approves KE’s FCA Petition for July 24 Applicable in December Bills

    Read More
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