Contact Us
Registered Office
KE House, 39-B, Sunset Boulevard, Phase-II, Defence Housing Authority, Karachi.
Contact Numbers
- 92-21-3263 7133
- 92-21-3870 9132
- For customer complaints/queries, call us at 118 or 99000.
Investor Contacts
For any queries related to investment, please contact at rizwan.pesnani@ke.com.pk
Email Addresses
For billing and new connection complaints/queries, you can email us at customer.care@ke.com.pk
Any employee, customer, vendor or others can report theft, fraud, irregularity or other witnessed malpractice with appropriate details and mentioning their correct particulars at speakup@ke.com.pk
For queries related to Net Metering, you can email us at net.metering@ke.com.pk
Career
You can send your CV at hr.recruitments@ke.com.pk
Technical Queries
Need Help? We Are Available 24/7
For emergencies (such as sparking or broken wires), please call 118 immediately.
You can also reach K-Electric through the following channels:
- KE Live App/Portal – Access real-time power updates, lodge complaints, download your bill, report theft, and more. Available on
. - SMS – After a one-time registration, type CHAT [your message] and send it to 8119.
- WhatsApp – Save 0348-0000118 and send “HI” to start.
- Call – Dial 118 or (021) 99000 to speak to a representative.
- Facebook – Message us at facebook.com/kelectricpk
- Twitter/X – Share your concern with us at @KElectricPk
KE Live
Manage your K-Electric account anytime with the KE Live App! From bill payments to power updates, everything you need to know is just a tap away.
Key Features:
- Live power status & load-shedding info
- View & pay bills
- Register & track complaints
- Apply for new connections
- Update personal details
- Report power theft
- Get real-time alerts
KE WhatsApp
Access our team via a 24/7 bilingual WhatsApp service!
Save the number 0348-0000118 or scan the QR code and send us a “Hi” to get started.
- With WhatsApp you can easily:
- Receive your duplicate bill
- Register technical or billing complaints
- Check your power status
- Download your income tax certificate
- Learn how to apply for a new connection
8119 SMS Service
Stay Connected with K-Electric via SMS!
Register now to:
- Check your load-shed schedule
- Report technical issues
- Make billing inquiries
- Stay informed about planned or emergency outages
How to Register
Text: REG [your 13-digit Account Number] to 8119
Example: REG 0400012345678
You’ll receive a confirmation message once registered.
Quick SMS Commands
- Technical Complaint
- Registered: COMP to 8119
- Not Registered: COMP [13-digit Account Number]
- Check Load-Shed Schedule
- Registered: LS to 8119
- Not Registered: LS [13-digit Account Number]
- Check Your Bill
- Registered: BILL to 8119
- Not Registered: BILL [13-digit Account Number]
- Check Registered Accounts
- Text: ACCT to 8119
- Unregister
- Text: UNREG [13-digit Account Number] to 8119
Customer Experience Centres
KE CECs - Always Within Your Reach
27 Customer Experience Centers (CECs), 23 Mobile Vans (IOWs), and 36 Customer Facilitation Centers (CFCs) across Karachi, KE ensures you’re never too far from assistance, no matter your location.
All CECs Timings except Uthal CEC
| Days | Timings | Friday Prayer Break |
|---|---|---|
| Monday to Thursday | 09:00 AM to 05:30 PM | |
| Friday | 09:00 AM to 05:00 PM | 01:00 PM to 03:00 PM |
| Saturday | 09:00 AM to 12:30 PM |
Uthal CEC
| Days | Timings | Friday Prayer Break |
|---|---|---|
| Monday to Thursday | 09:30 AM to 05:30 PM | |
| Friday | 09:30 AM to 05:00 PM | 01:00 PM to 03:00 PM |
| Saturday | 09:30 AM to 12:30 PM |